Frequently Asked Questions

No question is a bad question unless you don't ask it. Here are just a few of the things we get asked about home security, CCTV cameras, monitoring and much more.

QAre dummy security cameras worth using?
A

In a word, no. Experienced thieves can spot a dummy camera from a mile away. Find out more here - Pros and cons of using fake security cameras

QCan I have a security alarm without a landline?
A

Yes, this is definitely possible for most properties. Speak to our team for specific advice.

QCan I have a security system in a house with pets?
A

Yes, definitely. Ensure you inform your security system installer so they can set up the correct sensors to prevent your pets setting off the alarm.

QHow does alarm monitoring work?
A

Alarm monitoring means your home is safeguarded by a team of security professionals 24 hours a day, 7 days a week.

What happens? The alarm monitoring centre is notified every time the alarm is activated in your home or business. They will then action a pre-set list of instructions which could include calling the property, calling you, a neighbour or a friend, or sending a security guard to your property. 

Find out more - How does home security monitoring work?

QHow long can a burglar alarm sound?
A

The Australian Standards indicate that a home alarm siren should only sound for 5 minutes.

If you are experiencing frequent false alarms it's vital to find out why and have the alarm system repaired as soon as possible. Neighbours will very quickly stop paying attention to your alarm if it goes off all the time.

QHow much does a security system cost?
A

The cost of a home or business security system will vary depending on:

  • the size of your property
  • components used - sensors, CCTV cameras, motion detectors, etc
  • whether the system is wired or wireless
  • the quality of the components used

To find out what a security system installation will cost for your Brisbane property contact our team on 3353 3248.

QHow to disable my security alarm?
A

Each alarm has a different sequence and procedure to disable the alarm. Consult your user manual for instructions.

QWhat equipment brands do you install?
A

We only use top quality alarm products and components to ensure that your assets are protected to the highest level.  The premium, long lasting and reliable brand we install include Bosch security, Micron, and Baxall, depending on the individual system requirements.

QWhat happens when your home alarm goes off?
A

When the alarm is triggered, whether it is from an intruder, the cat, or the curtains blowing in a breeze, a very loud siren will sound. If your alarm is fitted with a strobe light on the external siren it will light up and flash. The siren will go off for around 5 to 10 minutes and the light will continue to flash until the alarm is rearmed or disarmed. The keypad display will usually indicate which zone/s or sensor/s were triggered. If the sensors are activated again after the siren times out the alarm will sound again.

Depending on your alarm set up you may receive a notification that the alarm has been activated, your monitoring centre will be notified if your system is monitored, or there may be no action at all.

For more information What happens when the alarm is triggered? and What happens if the security alarm goes off when you're out?

QWhich security system is best for my home?
A

Each property has a unique layout and design which means there isn't a one size fits all solution for home security systems. Each system should be customised to provide the best security for your individual property.

Speak to our experienced team about designing a complete security system for your home on 3353 3248.

QWho uses a duress alarm?
A

Duress alarms or personal alarms have many uses they can be used by:

  • the elderly residing in their own homes or in assisted living residences
  • medically at risk persons
  • lone workers
  • employees working in dangerous situations.
QWhy is my security alarm system beeping?
A

There could be a few different reasons for a continual beep from the security system keypad. Firstly you should consult the troubleshooting guide of the system manual if you have one and follow the manufacturer fault finding directions.

Common causes of beeping are low battery issues, loss of mains power, and landline phone connection problems.  If you cannot resolve the issue or it's found to be an electrical problem contact your security repair specialist or a licenced electrician.

Please note: if your alarm is monitored ensure you contact the monitoring company before disconnecting or carrying out work on the system.

Got more questions?

 Our team have years of experience in all aspects of commercial and home security in Brisbane. Contact our team today for expert advice.

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